Health Guarantee

Who we are

We are more than just a service, and our relationship with you continues well beyond the day your puppy comes home. We are puppy lovers ourselves and wish nothing would ever go wrong with any puppy, but a puppy’s health is dependent on a number of factors like genetics, exercise, food & nourishment, and overall care that are not always within our control. While we can’t guarantee that your puppy will never have a health problem, we can promise we will do our best to ensure your new family member is healthy from the moment he or she arrives home!

Health Guarantee

We stand behind the health of every Kelpie puppy we place. Each puppy is guaranteed to be free of infectious diseases for 2 weeks and free from genetic defects for up to 1 year. All puppies leave our home in excellent health, with no known physical issues. Conditions influenced by diet, weight, or exercise are not covered under this guarantee. In the rare case of a genetic issue or loss after 2 years of age, we offer a 50% credit toward a future puppy (with veterinary confirmation).

Please note: this guarantee does not cover veterinary expenses.

What We Need From You

Nothing would make me happier than knowing that we have been a part of bringing a happy healthy puppy to your family. To help ensure this we will have a veterinarian examine your puppy not more than one week prior to the date you take possession of your puppy, and we ask that you have your veterinarian do an examination of your puppy not more than 5 days after receiving your puppy.
Your puppy will come with all age-appropriate vaccinations and dewormings, but it may still need more to be fully vaccinated. We will send a copy of all vaccines and dewormings your puppy has received with your puppy along with when the next set of vaccinations and dewormings is recommended. After that, you and your veterinarian should establish what vaccines and care your puppy should receive

Exception To The Guarantee

While we guarantee your puppy’s health, we do not guarantee size, color, conformation, temperament, or breeding ability. Coverage for hip or elbow dysplasia requires proof of a proper diet, joint supplements, and healthy weight management. Food changes must be approved by your vet or us for the health guarantee to remain valid. Any diagnosis must be supported by x-rays and a second opinion from a vet of our choosing.

Routine veterinary care is required, including all vaccinations, deworming, heartworm prevention, flea/tick treatment, and annual checkups. Failure to provide ongoing vet care voids this guarantee. Costs related to spaying/neutering, including undescended testicles, are not covered under any circumstance.

Purchase Puppy

What we cover

We cover serious conditions demonstrably present at birth or clearly hereditary, including:

  • Major congenital heart defects (specialist-confirmed).
  • Significant organ malformations affecting quality of life.
  • Hereditary eye disorders confirmed by a veterinary ophthalmologist.
  • Major orthopedic conditions supported by radiographs and a specialist report.

What we do not cover

  • Routine, expected puppy illnesses (mild GI upsets, transient infections).
  • Injuries or illnesses resulting from owner negligence or accidents.
  • Issues arising from missed vaccinations or parasite prevention.
  • Minor cosmetic conditions or breed-typical traits not impacting quality of life.
Sample short-form certificate
Health Guarantee Certificate
Puppy name: ____________________  Microchip #: ________________
DOB: __________  Sale/Delivery date: __________
Breeder: [Kennel Name] — Contact: [email / phone]
Vet check required within 72 hours of arrival.
Coverage: 12 months for qualifying congenital/hereditary conditions.
Remedy: Replacement/refund/credit per sale contract.
(Full terms in the signed sale contract.)

Contact & claim submission

To submit a claim or ask questions, please contact us with the following information:

  • Buyer name, puppy name & microchip
  • Date of purchase/delivery and description of symptoms
  • Scanned veterinary reports and invoices

Email: info@australiankelpiesforhomes.com   |   Phone: +61 400 000 000